FAQs
Orders
If you need to change any order details please phone us on +44 (0) 2036 370 025 between 9am - 5pm GMT or email hello@steamcream.com
If your order has been processed and dispatched you will need to return your order if you still wish to change it.
You will receive order confirmation via email once we have successfully processed your order.
If for any reason you have not received these e-mails, please check your spam and / or junk mail folders.
You can pay for purchases using all major credit cards except American Express. Accepted cards include Visa, MasterCard, Delta, Maestro and Solo. You can also pay via your PayPal account.
The promotional code should be entered at the checkout.
There could be a variety of reasons why your payment has been rejected. We would recommend first checking with your bank to ensure there are sufficient funds for your order. Secondly, if you are using a MasterCard or Visa credit or debit card to pay for your order, you will be asked for your 3D Secure details to complete the payment process. Please ensure these are correct. If further problems occur, you should contact your bank to investigate further.
Yes, please phone us on +44 (0) 2036 370 025 between 9am - 5pm GMT and we will be happy to help you.
Delivery
Tracking numbers will be sent in your dispatch confirmation email.
You can use the included link or enter your tracking number at our order tracking page
If your order has not yet been processed or despatched, we can change your delivery address. If your order has been processed for despatch, we will not be able to make any changes.
Yes, we will alert you via email when your order has been despatched and include a tracking number if applicable.
If you need to cancel or change any order details please phone us on +44 (0) 2036 370 025 between 9am - 5pm GMT or email hello@steamcream.com
If your order has been processed and dispatched you will need to return your order if you still wish to change it.
Please see our DELIVERY INFORMATION page for details on costs.
We are able to deliver to most countries. Please see our DELIVERY INFORMATION page for details on costs.
Please see our DELIVERY INFORMATION page for details on costs.
Skincare
No, the steam process is actually gentler on the ingredients than the traditional emulsification method
We only use the finest ingredients that will help hydrate, calm and tone your skin. Our unique steam process creates a super-light cream that can be instantly absorbed and won’t clog your pores - ideal for acne prone skin. On contact with skin, STEAMCREAM’s naturally moisturising ingredients and pure, calming essential oils are released from the light emulsion so that they can help nourish deep into the skin's surface.
STEAMCREAM contains pure lavender essential oil, which balances the skin and soothes and calms it. Its natural antiseptic properties help to banish redness and prevent oiliness. We also use an oatmeal infusion which results in a gentle and soothing oat milk, good for even the most sensitive skin. Oats are rich in minerals and vitamin B. Our high quality almond oil is made from sweet almonds, crushed to extract soft, easily absorbed oil that is excellent for your skin. It is amazingly nutritious with proteins, minerals and restorative vitamin E. Cocoa butter is another main ingredient in our cream. It is made from roasted cocoa beans, the same source as the best quality chocolate but instead of eating it, we use the pure natural butter to help make skin flexible and soft. All these ingredients will help nourish, balance and calm skin with acne or scars.
STEAMCREAM is a very gentle formulation that uses a soothing oat milk base to carry the other ingredients of the cream so is typically good on sensitive skin. We would always recommend, however, that you carry out a patch test first if your skin is very sensitive.
Yes, the ingredients in STEAMCREAM work effectively to hydrate and nourish suntanned skin.
In particular, the steaming process creates an emulsion that allows STEAMCREAM to absorb very easily into the skin for maximum hydration. Each ingredient can break down on contact with the skin and target the areas they are designed to benefit i.e. oatmeal infusion is especially good for dry skin conditions and almond oil is high in vitamin E as it helps condition the skin and keep it plump, radiant and healthy. Orange flower water helps improve the elasticity of skin and cocoa butter is an extremely effective moisturiser, which also helps to seal in the skin’s moisture.
STEAMCREAM is a natural, all-in-one moisturiser for face, body and hands. It’s formulated for your face using high quality natural ingredients but due to its light texture you can use it on your body and hands too!