Terms & Conditions
Welcome to STEAMCREAM.com which is operated by STEAMCREAM Ltd. By using and/or ordering products from this website, you agree to the Terms and Conditions as described here. From this point onwards, the terms "we", "us", "our" or "ourselves" refer to STEAM CREAM Ltd.
Address for returns & comments:
STEAMCREAM
Office 9757
PO Box 6945
London
W1A 6US
United Kingdom
STEAMCREAM Ltd Registered address:
STEAMCREAM Ltd
c/o Haggards Crowther
Heathmans House
19 Heathmans Road
London
England
UK registered company number: 666 7884
VAT number: GB 937 1763 02
Ordering
Very occasionally, if the technology fails or we make a genuine mistake, your attempt to place an order may be unsuccessful. Whilst we cannot be held liable for this, we will do all we can to resolve issues arising from such events.
If your order is accepted, then you accept the obligation to pay the sum as made known to you at the end of the checkout process, together with the delivery costs as stated in these Terms and Conditions.
You will receive confirmation of your order by e-mail.
We will only accept credit or debit cards in the name of the customer. Please make sure that there is enough credit on your card to cover the cost of the order, including the delivery costs.
Placing an order is legally binding.
This does not affect your statutory rights. Please also see "Cancellations and Returns", below.
We reserve the right to cancel or suspend a customer's involvement in a sale from this website if this person, in our reasonable opinion, acts against these Terms and Conditions, including non-payment of ordered products and fraudulent use of our website and/or sales. We reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer whose participation has been cancelled or suspended by us without our prior given consent. You agree to and accept this.
Payment
We accept VISA Credit, Mastercard, VISA Delta, Maestro, VISA Electron
We also offer Paypal to provide a secure server for processing credit card transactions.
If you would prefer to telephone your order, please call us on +44 (0) 2036 370 025 between 9am - 5pm GMT with your order and card details.
Please contact us for details of bank transfer payments.
Cancellation and Return
You have the right to cancel your order before we despatch it (orders are normally despatched within one working day), please call us to let us know about the cancellation on +44 (0) 2036 370 025 between 9am - 5pm GMT.
Should you need to return your order to us, please return it within 14 working days from the date of receipt. Please pack it appropriately and include a note to tell us why you are sending it back. We will refund you within 30 days after receiving a cancellation notice.
If you are cancelling your order because you've changed your mind then please note that you will have to pay the costs for returning the goods.
If the products that you receive are damaged or faulty or do not match the description given at the time of the sale of those products, you must return them to us within 14 working days of receiving them. In this case, you will be offered an exchange where possible, or a full refund after we receive the returned products. In case of damaged or faulty products or products that do not correspond to the description given at the time of sale we will pay for the postage costs.
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Contact us
If you need any help or advice about your STEAMCREAM product, please call us on +44 (0) 2036 370 025 between 9am - 5pm GMT Monday - Friday. Alternatively, please send an e-mail to:
enquiries@steamcream.com
Privacy and Personal Data
Your personal data, which you will have to submit when placing an to order from our website, will be used for processing and invoicing your order only.
Your data is not publicly available and will never be passed on to other third parties. Your data will be treated as strictly confidential.
If you would like your personal data in our customer database to be changed or if you would like to inspect your personal data on file, please send an e-mail to
enquiries@steamcream.com
Website contents
We pay a lot of care and attention over the contents of this website. Unfortunately, we all make mistakes sometimes and occasionally make omissions. We therefore cannot guarantee that the information on our website is completely free of errors. If you spot one please email
enquiries@steamcream.com
We try our hardest to replicate the colours of the products we offer on this website. However, because different computers can display colours differently, the colours you see on screen might differ from the actual colours of the products.
Prices as stated on our website are in pounds sterling (£) and include VAT. You will be charged in pounds sterling, even if you reside outside the United Kingdom.
Intellectual Property
All texts, designs, trademarks, logos, brand names, product names, titles, sounds and music, graphics, video, user interfaces, visual interfaces, photographs, artwork and source code ("Contents"), including but not limited to the functioning and look and feel of such Contents, contained on the website is owned by its respective owners and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
The owners of the intellectual property rights hereby grant you permission to electronically copy or print portions of this website for your own personal, non-commercial use. Any other use of materials on this website is strictly prohibited; please respect our rights and those that hold the intellectual property rights.
In case you would like to contribute something to us or the website, you hereby give us unlimited permission to use and distribute the sent in material.
Refer a friend program
The STEAMCREAM refer a friend program is available only at www.steamcream.com in transaction of British Pounds Sterling. The program is not applicable to other websites such as www.steamcream.com/eu & www.steamcream.com/us or for transactions in any other currency.
1. A STEAMCREAM Referral is defined as the first purchase made above £5.00 by a new customer at steamcream.com who arrives at the website via a referral invite email or social media post.
2. When a referred customer places their first purchase from STEAMCREAM using the advocates unique promo code, you will be eligible for receiving the referral reward of £5.00 off your next order at steamcream.com (up to 50 times per calendar year).
3. Reward promo codes will be issued to eligible referrers within 72 hours of a first purchase made.
4. Reward credits expire on the date mentioned within the reward program email.
5. The STEAMCREAM refer a friend program and the associated rewards are subject to change by STEAMCREAM at any time without advance notice.
6. The reward or promo codes received for referring friends cannot be redeemed or exchanged for cash.
7. STEAMCREAM reserves the right to close the account(s) of any Referring Customer and/or Referred Customer and to request proper payment if the Referring Customer and/or Referred Customer has made a purchase in a fraudulent manner.
8. STEAMCREAM reserves the right to close the account(s) of any Referring Customer and/or Referred Customer and to cancel any rewards earned if the Referring Customer is found to have set up multiple accounts for the purpose of self-referral.
9. STEAMCREAM reserves the right to cancel the Refer-a-Friend Program or to change these terms and conditions at any time in its sole discretion.
In case you would like to contribute something to us or the website, you hereby give us unlimited permission to use and distribute the sent in material.
Disclaimer and Liability
We disclaim all warranties, express or implied, as to the accuracy of any information given on our website to the extent permitted by law.
We, STEAMCREAM Ltd or its subsidiaries, will not be liable to anyone for any loss or damage that may arise from the use of any of the information displayed on this website or from the impossibility of access to this website. The exclusion of liability as set out in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by our negligence.
We will not be responsible for any delay or failure in the delivery of the products ordered by you or damage to the products when this is caused by an event beyond our control.
Law and Language
These Terms and Conditions contain the entire agreement between you and us.
Any agreement between you and us will be governed by and construed according to English law. Both you and we commit to the non-exclusive jurisdiction of the English courts.
If any provision contained in these Terms and Conditions or any part thereof is declared or becomes unenforceable, invalid or illegal for any reason whatsoever, the other provisions shall remain in full force and effect as if these Terms and Conditions had been executed without the offending provision.
Any agreement will be communicated in English.
We reserve the right to alter these Terms and Conditions from time to time by posting new Terms and Conditions on this website.